FAQ

West Plano, Carrollton, Lewisville, Grapevine, Flower Mound, Southlake, North Richland Hills, Valley Ranch, Las Colinas, North Dallas, Preston Hollow, Lake Highlands, Oak Lawn, Medical District, and Midtown.

Cancellation Policy: Cancellation by the Customer: If you need to cancel or reschedule a cleaning appointment, we kindly request that you provide us with at least 24 hours' notice prior to the scheduled appointment. This allows us to adjust our schedule and accommodate other customers. Failure to provide sufficient notice may result in a cancellation fee. Cancellation by the Cleaning Company: In rare cases, we may need to cancel or reschedule your cleaning appointment due to unforeseen circumstances, such as inclement weather, equipment failure, or an unexpected staff shortage. If this occurs, we will notify you as soon as possible and make every effort to reschedule the appointment at a convenient time for you. Refund Policy: Satisfaction Guarantee: We are committed to your satisfaction. If you are not completely satisfied with our cleaning service, please contact us within 24 hours of the completion of the cleaning appointment. We will make every effort to address and resolve your concerns to your satisfaction. Refund Eligibility: Refunds may be considered under the following circumstances: a. Service not rendered: If we fail to provide the scheduled cleaning service due to unforeseen circumstances or an error on our part, you may be eligible for a full or partial refund, depending on the specific circumstances. b. Unsatisfactory service: If you are dissatisfied with the quality of our cleaning service, please contact us within [X] hours of the completion of the cleaning appointment. We will assess the situation and, if necessary, offer a partial or full refund. Refund Process: To request a refund, please contact our customer service team by [phone/email] within the designated timeframes mentioned above. We will require relevant details, such as your name, contact information, appointment date, and a description of the issue. Our team will review your request and respond to you in a timely manner. Refund Method: Refunds will be issued using the original payment method. Depending on the payment provider's policies, it may take a few business days for the refund to be processed and reflected in your account. Please note that this Refund and Cancellation Policy applies to standard cleaning services. Additional terms and conditions may apply to specialized services or packages, and they will be communicated to you at the time of booking or during the consultation process. If you have any further questions or concerns regarding our Refund and Cancellation Policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our cleaning services.

If upon arrival at the customer's home, our cleaning professionals determine that the premises are not in a livable condition, we reserve the right to cancel the service appointment. Examples of unserviceable home conditions include, but are not limited to: Presence of hazardous materials or substances that pose a risk to our employees' health and safety. Severe infestations of pests, insects, or rodents. Structural damage or unsafe conditions that prevent us from carrying out our cleaning duties. Excessive clutter or obstacles that hinder our ability to perform our cleaning tasks effectively. In the event of an unserviceable home condition, we will make reasonable efforts to communicate with the customer and discuss the situation. We may offer alternative solutions or recommendations to address the specific issue and reschedule the service appointment for a later date once the home is in a suitable condition. Non-Compliance with Safety Guidelines: For the safety of our employees, it is essential that customers comply with any safety guidelines or instructions provided by our cleaning professionals. If a customer consistently fails to follow these guidelines, resulting in potential risks or hazardous situations, we reserve the right to cancel their service appointment. We will make reasonable efforts to address the concerns with the customer before resorting to cancellation. Rescheduling and Refunds: In the event of a cancellation due to an unserviceable home condition or non-compliance with safety guidelines, we will make every effort to reschedule the service appointment at a mutually convenient time once the issues have been resolved. If rescheduling is not possible or the customer no longer wishes to proceed with the service, a refund will be issued for any payments made in advance for the canceled appointment. Customer Cooperation: We kindly request our customers to inform us promptly if there are any significant changes or circumstances that may affect our ability to provide the cleaning service as scheduled. This includes notifying us of any unserviceable conditions or potential safety hazards that may be present in the home. By keeping us informed, we can work together to find suitable solutions or alternative arrangements.